Refund and Cancellation Policy

1. Order Cancellations

You can request to cancel your spice order under the following terms:

• Before Dispatch: Cancellation is fully supported if requested within 24 hours of order placement or before the status updates to "Packed" / "Shipped". A full refund will be processed immediately.
• After Dispatch: Once your package is handed over to the delivery partner and a tracking number is generated, the order cannot be cancelled or recalled.

2. Returns & Exchanges Eligibility

Spices, honey, and condiments are food products. To maintain hygiene and quality control, we do not accept returns unless the product delivered falls under any of these categories:

• The package was received in a damaged or torn condition.
• The product received has expired.
• The incorrect item, weight, or quantity was delivered (e.g. wrong pack size).

To claim a return or exchange, you must notify our customer support desk within 48 hours of delivery, along with a photograph or video showing the damage/incorrect item.

3. Refund Process & Timeline

Once your cancellation request or return proof is reviewed and approved by our team:

• We will process the refund back to your original source of payment (Credit/Debit Card, UPI, Net Banking, or Wallet).
• The refunded amount will reflect in your account within 5 to 7 business days, depending on your bank's clearance policy.
• If the order was partially returned or correct items were shipped as replacements instead, details will be communicated to you by our helpdesk.

4. Non-Refundable Scenarios

No refunds or exchanges will be provided in the following cases:

• Incorrect shipping address or phone number provided at checkout, leading to non-delivery.
• Recipient refusing to accept the package from the courier delivery executive.
• Product damaged due to incorrect storage or handling at the customer's end.