Shipping Policy

1. Domestic Coverage & Locations

We currently offer shipping services to all serviceable pincodes across India. We partner with reliable shipping aggregators and courier networks (including DTDC, BlueDart, Delhivery, and India Post) to ensure safe and prompt transit to your destination.

Please note that we do not offer international shipping at this time.

2. Shipping Fees

We offer FREE shipping on all orders across India. There are no delivery charges, minimum order thresholds, or hidden shipping fees, regardless of the order value or package weight.

3. Order Processing & Dispatch

• All orders are processed and packed within 24 to 48 business hours of receiving successful online payment confirmation.
• Orders are not packaged or dispatched on Sundays or national/gazetted holidays.
• If we experience a high volume of orders, shipments may be delayed by 1-2 days. If a significant delay is expected, we will notify you via email or phone.

4. Shipment Delivery Timelines

Once dispatched from our warehouse in Idukki, Kerala, shipping timelines are typically as follows:

• Kerala & South India: 2 to 4 business days.
• Metro Cities (Rest of India): 4 to 6 business days.
• Other regions & Tier-2/3 Towns: 5 to 7 business days.

5. Package Tracking

Once your order is handed over to our delivery partner, we will update the consignment details on our system. You will receive a tracking link or consignment number which you can review by visiting your User Profile page under Order History.

6. Transit Damages & Issues

We take utmost care in bubble-wrapping and packaging our premium glass jars and food bags. In the rare event that your package is received in a completely damaged condition, please contact us immediately (within 48 hours of delivery) with unboxing photos/videos so we can process a free replacement package or issue a refund.